Shipping & Cancellation Policy

Shipping Policy

Thank you for choosing AeroNation India. We strive to provide a seamless and reliable shopping experience. Please read our updated shipping policy below for information on delivery timelines and processes:

1. Order Processing:

• Orders are typically processed within 1-2 business days from the date of purchase.
• Orders placed on weekends or holidays will be processed on the next business day.

2. Estimated Delivery Time:

• We aim to deliver your order within 4 to 6 business days from the date of shipment.
• Delivery times may vary based on your location and the shipping method selected during checkout.

3. Shipping Methods:

• Standard Shipping: AeroNation India offers standard shipping for all orders.
• Expedited Shipping: We do not currently offer expedited shipping options.

4. Shipping Charges:

• Shipping charges are calculated during the checkout process based on the destination and the total weight of the order.
• Any applicable shipping charges will be displayed before you complete your purchase.

5. Shipment Tracking:

• Once your order is shipped, you will receive a confirmation email containing the tracking information.
• You can track the status of your shipment using the provided tracking number on the carrier's website.

6. Shipping Restrictions:

• AeroNation India currently provides shipping within India.
• We do not deliver to international locations.

7. Delays and Exceptions:

• In some cases, unforeseen circumstances such as weather conditions, natural disasters, or other external factors may cause delays in shipping. AeroNation India will not be held responsible for such delays.

8. Change of Shipping Address:

• If you need to change the shipping address for your order, please contact our customer service team at [contact@aeronationindia.com] as soon as possible. We will do our best to accommodate your request if the order has not already been shipped.

9. Contact Information:

• For any inquiries or concerns regarding shipping, please contact our customer service team at [contact@aeronationindia.com].

Thank you for shopping with AeroNation India. We appreciate your understanding and cooperation.

 

Aeronation India Cancellation Policy:

At Aeronation India, we understand that circumstances may arise where you need to cancel your order. We aim to make the cancellation
process straightforward while ensuring a fair policy for both our customers and our business.

1. Cancellation Window:

Customers are eligible to cancel their order within 24 hours of placing it. This window allows you the flexibility to change your mind or
address any unexpected issues promptly.

2. How to Cancel:

To cancel your order, please follow these steps:
Log in to your account on our website.
Navigate to the "My Orders" section.
Locate the order you wish to cancel.
Click on the "Cancel Order" option.
Follow the on-screen instructions to confirm your cancellation.

3. Refund Process:

Requests for order cancellations are subject to our approval. As part of our standard practice, we do not refund the amount but allow customers to redeem the transferred amount for other outfits. Order cancellations are valid and accepted only if made within 24 hours of placing the order on the site.

4. Exceptions:

After the 24-hour cancellation window, orders are considered final, and cancellations may not be possible. In such cases, we recommend
reaching out to our customer support team for assistance and clarification.

5. Contacting Customer Support:

If you encounter any issues or have questions regarding the cancellation process, please feel free to contact our customer support team.
They are available to assist you and provide necessary guidance.

6. Effective Date:

This cancellation policy is effective as of 3rd Jan 2024 and supersedes any previous cancellation policies implemented by Aeronation India.
Thank you for your understanding, and we appreciate your cooperation in adhering to our cancellation policy.
If you have any further inquiries or concerns, please do not hesitate to reach out to our dedicated customer support team.
Thank you for choosing Aeronation India!